This Privacy Policy explains how Falak Enterprise, a GST-registered proprietorship based in Bhopal, Madhya Pradesh, India ("Falak", "we", "us"), handles personal data when you use falakenterprise.com, submit a solar enquiry, chat with our Surya AI assistant, contact us, or use Falak OS (together, the "Services").
We designed this policy to follow the principles of India's Digital Personal Data Protection Act, 2023 and the phased DPDP Rules, 2025. We offer the choices described below as a company commitment now, including while provisions are being brought into force in phases.
1. Where this policy applies
This policy covers the public marketing website, enquiry forms, Surya assistant, customer portal interactions controlled by Falak, and Falak OS accounts. It does not replace the privacy notices of linked government portals, WhatsApp, payment providers or other third-party websites.
For public-site visitors, leads and Falak OS account holders, Falak decides why and how the relevant data is used. For personal data that a Falak OS business customer uploads about its own leads and customers ("Customer Data"), that business decides the purpose and Falak processes it to provide the service.
2. What the public website collects
Solar enquiries
When you send a website form, we collect your name and mobile number. Depending on the form, you may also provide email, city or property address, property or installation type, monthly electricity bill or connected load, and a free-text message. The form sends these details to Falak's CRM so our team can answer your enquiry, assess your requirements, prepare a quote and arrange a site visit or follow-up.
Surya AI assistant
Surya may ask for your installation type, electricity bill or roof area, location, name, mobile number and optional email. Each request sends up to the last 14 chat turns to our portal proxy and then to OpenRouter, which routes the request to an AI model provider, to generate a reply. Do not enter Aadhaar numbers, bank details, passwords, health information or other sensitive information in the chat.
The marketing page keeps the active conversation in the current browser tab. Falak's proxy does not intentionally save the full transcript to the CRM. If the conversation becomes a lead, the CRM receives the contact details you provided, service type and a short enquiry summary so our team can respond.
Technical information and external links
The public website does not run analytics, advertising trackers or automatic crash reporting. Fonts and interface assets are served locally. Server and security logs may include IP address, request time, browser details and error information to operate and protect the site.
Google Maps, WhatsApp, social profiles and government portals open only when you choose their links. Those services then receive normal connection information, such as your IP address and browser details, under their own privacy policies. The public website does not automatically embed a Google map.
Approved testimonials
With the customer's approval, we publish selected testimonial names, project details, quotations and photos as public marketing content. A customer may ask us to correct or remove their testimonial using the contact details below.
3. What Falak OS collects
Account and billing data
Name, business name, email, phone number, GST details where relevant, subscription and payment records, and support correspondence.
Customer Data uploaded by a business
Lead and customer contacts, addresses, project and site details, quotations, payment entries and files. The business using Falak OS is responsible for collecting and using this data lawfully.
WhatsApp and usage data
Messages, templates, media, delivery status and read status handled through the WhatsApp Cloud API, plus security and usage logs needed to operate, protect and support Falak OS.
4. Why we use personal data
- to answer an enquiry, provide a solar assessment or quote, schedule service and maintain customer support records;
- to provide, secure, troubleshoot and improve the Services;
- to manage Falak OS accounts, subscriptions, invoices, backups and service notices;
- to prevent misuse, maintain audit and security records, and meet tax, legal or regulatory duties;
- to send marketing updates only where permitted, with a way to opt out.
We do not sell personal data. We do not use Customer Data for targeted advertising. Where processing depends on your consent, you may withdraw it by contacting us; this does not affect processing already completed.
5. Who receives data
We share only what is reasonably needed for the stated purpose with:
- Falak's CRM, portal, hosting and infrastructure providers, which store or transmit website, lead and account data;
- OpenRouter and the routed AI model provider, which process Surya chat turns to return a response;
- Meta Platforms, which operates the WhatsApp Cloud API used by Falak OS;
- payment, email and communications providers used for transactions or service notices;
- professional advisers, acquirers or public authorities where a transaction or law requires disclosure.
Some providers may process data outside India under their own policies and applicable transfer rules. We do not disclose personal data to unrelated third parties for their own marketing.
6. AI privacy controls
Our Surya proxy asks OpenRouter to use provider endpoints marked as no data collection and zero data retention. OpenRouter may keep request metadata such as model, token count, latency and timestamp, and provider availability or policies can change. Surya is automated and may be inaccurate; contact our team directly if you do not want to use an AI service.
7. Storage and security
Data is transmitted over HTTPS. Access to production systems is limited to authorised people who need it for their work. Falak OS Customer Data is separated by tenant, and operational backups may be maintained for continuity and recovery. No internet service can guarantee absolute security; if you believe your data or account is at risk, contact us promptly.
8. How long we keep data
Website enquiries and lead records are kept while reasonably needed to respond, prepare or service a project, maintain business records and meet legal obligations. We review them periodically and will consider a deletion request where continued retention is not required.
Falak OS account and Customer Data is kept while the account is active and for a reasonable period needed for export, backup, billing, dispute and legal requirements after it ends. Backup copies may remain until the applicable backup cycle completes. We may retain a minimal record where law, fraud prevention, security or an unresolved claim requires it.
9. Your choices and requests
You may ask us to provide information about personal data we control about you, correct or update it, erase it where appropriate, withdraw consent, stop optional marketing, or raise a grievance. We may need to verify your identity and may retain data where law or an unresolved obligation requires it.
If your request concerns Customer Data held in a Falak OS business account, contact that business first. We will assist it with a valid request in our role as its processor.
10. Cookies and browser controls
The public marketing website does not set analytics or advertising cookies. Falak OS uses cookies needed for sign-in and session security. You can block or clear cookies in your browser; essential Falak OS functions may not work without them. Clearing browser data does not delete enquiry records already submitted to Falak.
11. Children
The Services are intended for adults and businesses. We do not knowingly ask children to submit solar enquiries, use Surya or create Falak OS accounts. A parent or guardian who believes a child submitted personal data should contact us for review and removal.
12. Changes to this policy
We may update this policy when our Services, providers or legal obligations change. We will change the date above and give reasonable notice through the relevant Service if a change materially affects account holders.
13. Privacy contact and grievances
Send a privacy request or complaint to falak.enterprise17@gmail.com with the subject "Privacy Request", or call +91 89890 03670. Please describe the Service involved and the request. We will acknowledge it and respond within a reasonable period.
Falak Enterprise, Bhopal, Madhya Pradesh, India.